Title Edition Date of approval
Strategic Processes
Strategic direction procedures (SD)

SD01 Planning and strategic development

Index 04

11/06/2015

SD02 Monitoring and measurement


Index 04

11/06/2015

SD03 Management review of the system


Index 04

11/12/2015
Quality management and continuous improvement procedures (CI)

CI 02 Management of complaints, suggestions and compliments

Index 04

11/06/2015

CI 05 Stakeholder satisfaction measurement


Index 05

14/07/2021
Key Processes
Academic management procedures (AC)

AC-0104 P1 Access and Admission

Index 03

06/06/2016

AC-0201 P1 Matrícula

Index 02

06/06/2016

AC-0401 P1. Issuance of official titles

Index 02

06/06/2016
Procedures associated with teaching (DO)
Management of training programs

DO-0101 P1 Design, verification, modification and accreditation of official degrees

Index 05

06/06/2016

DO-0102 P1 Monitoring and improvement of degree programs


Index 04

12/02/2016

DO-0103 P1 Suspension and termination of a qualification

Index 04

11/06/2015
Teaching planning and development

DO-0201 P1 Teaching planning and development


Index 05

18/07/2019

DO-0202 P1 Promotion of degrees


Index 04

11/06/2015

DO-0203 P1 Student counseling


Index 05

22/10/2021

DO-0204 P1 Management of external academic practices

Index 04

28/02/2018

DO-0205 P1 Mobility management

Index 04

18/02/2019
Public information and accountability

DO-0301 P1 Public information and accountability


Index 05

04/12/2020
Processes Support
Procedures associated with personnel management (PE)

PE01 PAS management

Index 04

20/06/2019

PE02 PDI management


Index 04

20/06/2019
Procedures associated with document management (XD)

XD01 Control of documents

Index 01

11/06/2015

XD02 Control of records

Index 01

11/06/2015
Infrastructure and work environment management (IA)

IA-01 Management of material resources and services


Index 03

29/05/2020
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